FAQs

You can find answers to some of our frequently asked questions below.

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Rooms

  1. You can expect clean towels and bedding on arrival.

  2. YES! And the board of course.

  3. Unfortunately, vaping is not allowed inside, but we have a lovely heated terrace in our neighbouring restaurant bar.

  4. Yes, we have free WiFi throughout the hostel. Work, stream or video chat all you like.

  5. We have on site lockers for your valuables, located within and just outside of the dorm rooms. No padlock required.

  6. Lots. We have a communal kitchen located in our main building and shared kitchens for each dorm room in our second building.

  7. Yes! There’s a free communal washing machine ready and waiting for you.

  8. Check-in is anytime from 1PM and check-out is before 10AM.

  9. Checked out and still want to explore York? Or arrived early and need to dump some stuff? No problem, we have secure luggage storage free of charge.

  10. Yes, we do! Both in our communal and our private rooms.

  11. We have welcome school groups since we opened in 2011. Please refer to our school bookings page for more information or call 01904 620222 to speak to a bookings co-ordinator.

  12. We can extend your check-out from 10am to midday for only £10 per bed.

Hen & Stag Groups

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